Emergya was chosen to develop the new site and app User Experience for the Madrid Metro. This project will take place during the next 6 months and it will consist in renewing the app and web interface in order to optimize the service and offer the most up-to-date information to users.

The project will include every technical issue related to the user experience: interviews, surveys, benchmarking, journey planner and data information will be used to develop a navigation model designed to the users’ needs. 

This project is part of a whole strategy of Madrid Metro whose final aim is to maximize user satisfaction.